Terms and Conditions
Effective date: June 2026
Rapprt Ltd, 124 City Road, London, EC1V 2NX
1. About these terms
These terms and conditions (“Terms”) govern your use of the Rapprt platform (“the Service”) operated by Rapprt Ltd (“Rapprt”, “we”, “us”). By creating an account or using the Service, you agree to these Terms. If you do not agree, do not use the Service.
These Terms apply to all users including individual subscribers and team account users. If you are using Rapprt on behalf of a business, you confirm that you have authority to bind that business to these Terms.
2. The Service
2.1 Rapprt provides a sales intelligence platform that allows users to store basic contact information and sport or hobby preferences, and receive automatically generated briefings about their contacts' interests.
2.2 The Service is provided on a subscription basis. Pricing, plan features, and billing terms are as set out on the pricing page at rapprt.com/pricing, which may be updated from time to time.
2.3 During any free pilot or trial period, the Service is provided at no charge. We reserve the right to end any free period by giving you reasonable notice.
2.4 We reserve the right to modify, suspend, or discontinue any part of the Service at any time. We will give reasonable notice of material changes where possible.
3. Your account
3.1 You must create an account to use the Service. You are responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your account.
3.2 You must provide accurate information when creating your account and keep it up to date.
3.3 You must be at least 18 years old to use the Service.
3.4 You must not share your account with others or create multiple accounts. Team accounts are available for organisations that need multiple users.
3.5 We reserve the right to suspend or terminate your account if we reasonably believe you are in breach of these Terms.
4. Acceptable use
You agree to use the Service only for lawful purposes and in accordance with these Terms. You must not:
- Use the Service to store or process data in a way that violates applicable data protection laws
- Enter false, inaccurate, or misleading information about your contacts
- Attempt to gain unauthorised access to any part of the Service or its infrastructure
- Use the Service to transmit spam, malware, or any harmful content
- Reverse engineer, decompile, or attempt to extract the source code of the platform
- Resell, sublicense, or otherwise commercialise the Service without our written permission
- Use automated tools to scrape or extract data from the Service
5. Your data and content
5.1 You retain ownership of all contact data you enter into the Service. By using the Service, you grant Rapprt a limited licence to process that data solely for the purpose of providing the Service to you.
5.2 You are responsible for ensuring that the contact data you enter complies with applicable data protection laws. You warrant that you have a lawful basis for storing information about your contacts.
5.3 You are responsible for the accuracy of the data you enter. Rapprt does not verify contact information and is not liable for briefings generated on the basis of inaccurate data you have provided.
5.4 If you cancel your subscription without requesting deletion, we retain your account and contact data for 12 months to allow reactivation, after which it is deleted. If you delete your account or ask us to erase your data, we remove individual contact records immediately and complete full account deletion within 30 days. Full details are set out in our Data Retention Policy and Privacy Policy.
6. AI-generated content
6.1 The briefings delivered by Rapprt are generated automatically using AI language models and publicly available sports and news data. They are provided for informational purposes only.
6.2 We do not warrant that briefings are accurate, complete, or up to date. You should use your own judgment before relying on any briefing in a professional context.
6.3 Briefings do not constitute professional advice of any kind.
7. Subscription and payment
7.1 Paid subscriptions are billed in advance on a monthly or annual basis as selected at signup. Pricing is as displayed at rapprt.com/pricing at the time of purchase.
7.2 All prices are exclusive of VAT where applicable.
7.3 Subscriptions renew automatically unless cancelled before the renewal date. It is your responsibility to cancel if you do not wish to renew.
7.4 We reserve the right to change pricing with reasonable notice. Price changes will not affect your current billing period.
7.5 Refunds are not provided for partial billing periods. If you cancel mid-period, you retain access until the end of that billing period.
7.6 If payment fails, we will attempt to notify you and may suspend access to the Service until payment is resolved.
8. Intellectual property
8.1 The Rapprt platform, including all software, design, branding, and content created by us, is owned by Rapprt Ltd and protected by intellectual property laws. You may not use our branding or content without prior written permission.
8.2 Nothing in these Terms transfers any intellectual property rights to you except the limited right to use the Service as described herein.
9. Limitation of liability
9.1 The Service is provided “as is” without warranties of any kind, express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, or non-infringement.
9.2 To the fullest extent permitted by law, Rapprt shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of the Service.
9.3 Our total liability to you for any claim arising from these Terms or your use of the Service shall not exceed the amount you have paid to us in the 12 months preceding the claim.
9.4 Nothing in these Terms limits our liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be excluded by law.
10. Termination
10.1 You may cancel your account at any time via your account settings or by contacting us at info@rapprt.com.
10.2 We may terminate or suspend your account immediately if you breach these Terms, fail to pay, or if we are required to do so by law.
10.3 On termination, your right to use the Service ceases immediately. Clauses relating to intellectual property, limitation of liability, and governing law survive termination.
11. Changes to these Terms
We may update these Terms from time to time. We will notify you of material changes by email or notice within the platform at least 14 days before they take effect. Continued use of the Service after that date constitutes acceptance of the updated Terms.
12. Governing law
These Terms are governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.
13. Contact
Rapprt Ltd, 124 City Road, London, EC1V 2NX
rapprt.com